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Level 3 Product Technical Support Incident Manager at State Street - ApplyBlast

Level 3 Product Technical Support Incident Manager

State Street

1 month ago

3.4 on Glassdoor

Melbourne, Victoria, Australia

Onsite

Full Time

Senior

0 applicants

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About this role

The Level 3 Product Technical Support Incident Manager leads the end-to-end lifecycle of major incidents across the SaaS APAC estate, ensuring rapid service restoration and clear stakeholder communication. This process-leadership role coordinates cross-functional teams to drive resolution, conduct blameless post-mortems, and implement preventive actions to enhance system reliability. The position requires strong critical thinking and ITIL expertise to manage high-pressure situations and drive continuous improvement in incident response.

Responsibilities

Command major incidents and coordinate cross-functional resolution
Conduct root cause analysis and drive preventive actions
Manage stakeholder communications and escalation paths

Skills

About State Street

statestreet.com

Headquarters

Boston, Massachusetts, United States

Company Size

10001+ employees

Founded

1792

View Profile

State Street is a global financial services company offering investment servicing, investment management, markets trading and financing, and data intelligence solutions to institutional clients across 100+ markets. Through its capabilities in custody, accounting, foreign exchange, and proprietary data-driven insights, it helps investors manage risk, access liquidity, and optimize performance. State Street also operates SPDR ETFs and conducts leading market research through its annual Markets Research Retreat.