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Licensed Escalations Representative Senior - PNC Wealth Management at PNC Bank - ApplyBlast

Licensed Escalations Representative Senior - PNC Wealth Management

PNC Bank

5 months ago

2.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

As a Senior Licensed Escalations Representative at PNC, you will resolve complex escalated customer complaints within the Wealth Management organization while serving as a subject matter expert and internal coach. This role requires researching issues, coordinating resolutions with business leaders, and documenting processes strictly adhering to regulatory and legal requirements. You will act as a strong customer advocate to enhance the overall customer experience and identify trends for root cause analysis.

Responsibilities

Resolves complex escalated customer complaints with high impact
Coaches and mentors team members on escalation procedures
Coordinates resolution with business leaders regarding regulatory compliance
Documents problem resolution processes for assigned workflows
Identifies negative trends impacting customer experience

Skills

Qualifications

FINRA Series 7 LicenseFINRA Series 63 LicenseAssociate DegreeCustomer Service Experience

About PNC Bank

pnc.com

Headquarters

Pittsburgh, Pennsylvania, United States

Company Size

10001+ employees

Founded

2014

View Profile

PNC Bank (PNC Financial Services Group), headquartered in Pittsburgh, PA, is a U.S. financial services company offering a broad suite of personal banking products including checking and savings accounts, credit cards, mortgages, home‑equity and auto loans, CDs and retirement accounts. It provides digital and mobile banking tools, online bill pay, card controls and a large branch and ATM network for everyday banking. PNC also offers wealth management, investment and retirement planning, plus small‑business banking and lending, positioning itself as a full‑service provider for individuals and businesses.