Liderança de Diagnósticos e Dados

The role involves leading data and diagnostic initiatives to identify user journey friction points and CX anomalies through deep qualitative and quantitative analysis. The position requires managing continuous improvement projects using agile and quality methodologies while translating complex data into impactful business narratives for leadership decision-making. This role acts as a key influencer across CX, Product, and Operations to drive process optimization and enhance user satisfaction.