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Linux & Java – Product Technical Support Analyst Lead -Pune at FIS - ApplyBlast

Linux & Java – Product Technical Support Analyst Lead -Pune

FIS

5 months ago

3.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Product Technical Support Analyst Lead supporting back-office applications, ensuring the stability, performance, and reliability of services delivered to clients using FIS software solutions.

Responsibilities

Deliver prompt, accurate, and professional client support while managing complex technical issues effectively.
Diagnose issues through detailed analysis of application logs, system behavior, and support data across multiple platforms.
Provide real-time troubleshooting and resolution for trading system issues to minimize disruption to business operations.
Collaborate with internal teams and clients through strong communication, and confidently lead or participate in support calls and incident discussions.
Manage a wide range of client inquiries covering functional, application, and technology-related issues.