Loan Document Specialist
Carvana(26 days ago)
About this role
An in-person Advocate based at Carvana's Tempe headquarters who serves as the voice of the company, supporting Sell to Carvana, Verification, and Customer Experience teams. This full-time, hourly role focuses on representing customers throughout the car buying or selling journey and contributing to a high-volume, fast-paced contact center. The position includes structured schedules with opportunities for performance-based pay increases and career development.
Required Skills
- Customer Service
- Relationship Building
- Empathy
- Inbound Calls
- Outbound Calls
- Problem Solving
- Critical Thinking
- Documentation Verification
- Tech Savvy
- Resiliency
+1 more
Qualifications
- High School Diploma or GED
- Associate Degree (Preferred)
- Bachelor's Degree (Preferred)
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.
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