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Loan Resolution Specialist I at Fifth Third Bank - ApplyBlast

Loan Resolution Specialist I

Fifth Third Bank

4 months ago

Cincinnati, OH

Onsite

Full Time

Junior

0 applicants

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About this role

Loan Resolution Specialists at Fifth Third Bank work across legal, compliance, and operations to resolve delinquency and reduce losses for customers. The role involves managing outbound and inbound communications regarding financial hardships, complaints, and loan adjustments while adhering to strict regulatory policies. Specialists document all interactions and perform skip tracing to locate delinquent accounts.

Responsibilities

Communicate with delinquent customers via phone, email, and text to resolve issues
Recommend appropriate payment programs for customers experiencing financial hardship
Handle inbound calls regarding complaints, system shut-offs, and loan assumptions
Perform skip tracing activities to locate and contact delinquent customers
Document all customer interactions and account activities with detailed notes