Loan Servicing Specialist
CCM CrossCountry Mortgage, LLC(1 month ago)
About this role
The Loan Servicing Specialist (Call Center Representative) serves as the primary contact for borrowers and third-party requestors, supporting loan customers through telephone and email in a call center environment. The role emphasizes delivering professional customer service, maintaining accurate loan records, and adhering to company policies and applicable state and federal regulations.
Required Skills
- Customer Service
- Loan Processing
- Document Review
- Data Reconciliation
- MERS
- Insurance Coordination
- Communication
- Excel
Qualifications
- Associate's Degree
About CCM CrossCountry Mortgage, LLC
crosscountrymortgage.comCrossCountry Mortgage is a leading retail mortgage lender in the United States, known for its commitment to providing homeowners with tailored financing solutions. The company specializes in a variety of home loan options, including mortgage pre-approvals, refinancing, and home equity loans. With a focus on customer service and innovative technology, CrossCountry Mortgage aims to simplify the mortgage process and help clients achieve their homeownership goals.
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