Local Customer Success (LCS) Lead

The Local Customer Success Lead serves as a frontline operational leader, guiding agents and providing real-time support for VIP deliveries, escalations, and day-of-delivery activities. This role focuses on coaching team members, resolving complex customer issues, and collaborating cross-functionally to ensure timely resolutions and customer satisfaction. The position requires strong judgment, customer recovery skills, and disciplined ownership of customer-impacting work.