Logistics Customer Service Representative (Mandarin/Cantonese markets)

The Logistics Service Representative II supports end-to-end logistics and customer experience by managing communications, updating databases, and resolving escalations for OnProcess Technology's clients. The role involves utilizing high-level logistics tools to handle shipment inquiries, returns, and order status issues while adhering to strict service level agreements. Candidates must demonstrate strong proficiency in both Mandarin/Cantonese and English to effectively advise customers and manage unique situations.