Logistics Customer Service Representative

The Logistics Customer Service Representative handles inbound and outbound customer calls for the Jewelers Mutual Shipping Solution product, addressing client inquiries and executing operational tasks in compliance with security protocols. The role involves troubleshooting system issues, assisting with shipping and insurance services, onboarding new customers, and resolving package investigations through email communication with carriers and clients. This position requires adherence to established service standards and standard operating procedures to deliver exceptional customer service.