Loss Mitigation Processor
Valon Mortgage(29 days ago)
About this role
The Loss Mitigation Processor at Valon is responsible for reviewing mortgage assistance applications and managing a caseload to support homeowners facing financial hardships. Reporting to the Underwriting Supervisor/Manager, this role involves providing exceptional customer service, ensuring compliance with investor guidelines, and assisting the underwriting team in determining the best workout options for borrowers. Key tasks include document review, income and expense calculations, and effective communication with homeowners and real estate agents throughout the mortgage assistance process.
Required Skills
- Customer Service
- Mortgage Assistance
- Application Review
- Case Management
- Process Improvement
- Documentation Review
- Income Calculation
- Title Search
- Compliance Monitoring
- Communication Skills
+5 more
Qualifications
- High school diploma, GED, or equivalent secondary education certification
- 2 years of Collections, Loss Mitigation, or other mortgage banking, mortgage servicing, or real estate-related experience
- 2 years of mortgage loan origination/modification experience
- 2 years of telephone customer contact experience
About Valon Mortgage
valon.comValon Mortgage is a technology-driven provider of mortgage lending and servicing solutions, dedicated to simplifying the homeownership experience. The company offers a range of services including mortgage management, home loan applications, refinancing, and leveraging home equity. With a focus on innovative technology, Valon aims to empower homeowners by providing user-friendly tools and personalized financial options tailored to their needs. Their mission is to enhance the mortgage experience through efficient service and financial expertise, making homeownership more accessible and manageable.