Luxury Concierge

The Luxury Concierge at Caesars Entertainment enhances the guest journey by providing high-touch, white-glove service to qualifying non-gaming luxury guests. This role involves managing reservation coordination, personalized requests, and post-departure follow-ups to expand the Caesars Rewards ecosystem and increase guest lifetime value. The position requires maintaining confidentiality, collaborating with multiple departments, and delivering exceptional service consistent with Forbes and AAA luxury standards.