Maatwerkbehandelaar

As a maatwerkbehandelaar at DUO, you guide students affected by the control procedures for the living-out allowance through the damage claim process. You listen to their stories, assess their files, and develop carefully substantiated damage proposals to help restore trust. The role involves conducting conversations, verifying evidence, and collaborating with colleagues to improve the recovery process. You combine a personal approach with objective assessment to support students in their individual damage assessments.