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Machine Learning Engineer – Operations at Monzo - ApplyBlast

Machine Learning Engineer – Operations

Monzo

2 months ago

4.0 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

Monzo is seeking an experienced Machine Learning Engineer to join its Machine Learning Operations team, focusing on building and deploying advanced models that improve customer support routing, automation, and decision‑making at scale. The role involves collaborating with product squads, data scientists, and engineers to create end‑to‑end ML solutions that have measurable impact on millions of customers and thousands of support staff.

Responsibilities

Develop and deploy advanced ML models for customer support routing
Build human-in-the-loop systems to augment automation
Collaborate with product squads and operations specialists

Skills

About Monzo

monzo.com

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2015

View Profile

Monzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.