Machine Learning Support Engineer

Labelbox(1 month ago)

HybridFull TimeMedior$80,000 - $85,000Customer Support

About this role

The Customer Support Engineer (Machine Learning Support Engineer) at Labelbox serves as the frontline contact for customers using Labelbox’s data-labeling platform, helping them adopt features and resolve product issues. The role sits at the intersection of product and customer advocacy within a fast-paced, startup-like environment focused on AI data infrastructure. It offers technical exposure to AI tooling and opportunities for rapid career growth while collaborating across teams.

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Required Skills

Python
Machine Learning
Customer Support
Troubleshooting
Intercom
GitHub
Jira
Organization
Multitasking
Empathy

+3 more

Qualifications

BA/BS in Technical Field
Computer Science or Engineering Degree (Preferred)

About Labelbox

labelbox.com

Labelbox is a data labeling and data‑ops platform that helps AI teams "build, operate, and staff" scalable data factories for training machine learning models. It combines a web annotation suite (images, video, LiDAR, and text), workflow and quality controls, data management and metadata tools, plus APIs and integrations to fit into ML pipelines. Alongside the software, Labelbox provides managed labeling services and workforce solutions to scale annotation and maintain label quality. Enterprises use it to accelerate model development, improve label consistency and governance, and operationalize high‑volume labeled data.