Mail Coordinator - Quality of Service | Mid shift (9am - 5pm)

KUBRA(8 days ago)

Piscataway, NJOnsiteFull TimeMedior$76,449 - $102,917 (estimated)Operations

About this role

A Mail Coordinator - Quality of Service at KUBRA performs quality assurance oversight across the Operations Department, ensuring mail production complies with internal QA standards, customer SLAs, and USPS specifications. The role manages insert campaigns, consumables, and handling procedures while coordinating testing and palletization to support consistent operational execution. This mid-shift position is based at the Piscataway, NJ facility and works closely with multiple departments and the Post Office to maintain mail flow.

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Required Skills

Quality Assurance
Insert Handling
Change Management
Testing
Palletization
SLA Monitoring
Equipment Testing
Process Documentation
Inventory Management
Microsoft Excel

Qualifications

High School Diploma
University Degree
ISO Certification
Six Sigma Training

About KUBRA

kubra.com

KUBRA is a customer experience and payments technology company that provides cloud-based billing, payments and digital-communication solutions for utilities, municipalities, telecoms and other regulated enterprises. Its SaaS platform includes electronic billing and presentment (eBilling), online and IVR payments, omnichannel customer communications, self-service portals and reporting/analytics. KUBRA emphasizes secure, PCI-compliant, enterprise-grade integrations and managed services to modernize billing operations, lower costs, and improve customer engagement. Headquartered in Tempe, Arizona, it serves public- and private-sector clients across North America and beyond.