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Mail Service Specialist at Flagstar Bank - ApplyBlast

Mail Service Specialist

Flagstar Bank

5 months ago

2.9 on Glassdoor

1400 Broadway

Onsite

Full Time

Senior

0 applicants

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About this role

A Mail Service Specialist at Flagstar resolves the bank’s highest level of escalated matters, supporting clients with complex concerns involving accounts, products, platforms, and experiences. The role involves handling inquiries from regulatory agencies, congressional offices, and social media, and coordinating with various departments to resolve and report on escalated complaints.

Responsibilities

Handle escalations from regulatory agencies, congressional offices, BBB, Executive Leadership, and social media with discretion and professionalism
Document all complaint details, contacts, timelines, resolutions, applicable regulations, and supporting materials in the case tracking system
Partner with business partners to diagnose and resolve issues, conduct root cause analysis, and ensure accuracy, responsiveness, and accountability
Deliver complaint resolutions verbally and in writing with empathy, tact, and professionalism
Support internal and external audit requests related to complaint management

Skills

Qualifications

High School / High School Equivalency (GED, HiSET, TASC) / Foreign EquivalentUndergraduate Degree (4 years or equivalent) in business administration, communications or a related field