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Mainframe Software Technical Support Engineer at Broadcom - ApplyBlast

Mainframe Software Technical Support Engineer

Broadcom

5 months ago

3.3 on Glassdoor

Florida

Onsite

Full Time

Senior

0 applicants

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About this role

Broadcom is seeking a Technical Support Engineer for its Mainframe Software Division to provide omni-channel support for complex customer issues. This role involves resolving technical problems, analyzing mainframe logs, collaborating with Sustaining Engineering, and guiding less-experienced team members. The position requires a strong focus on delivering superior customer experiences through empathy, expertise, and technical proficiency.

Responsibilities

Diagnose and resolve complex mainframe technical issues
Provide omni-channel support for product suites
Analyze and troubleshoot logs and system dumps
Collaborate with Sustaining Engineering for resolution
Coach less-experienced team members

Skills

Qualifications

Bachelors DegreeMasters DegreeTechnical Certifications

About Broadcom

broadcom.com

Headquarters

Palo Alto, California, United States

Company Size

10001+ employees

Founded

1991

View Profile

Broadcom Inc. is a global technology leader that designs, develops, and supplies a comprehensive range of semiconductor and enterprise software solutions. The company's offerings include a variety of security solutions and products aimed at enhancing connectivity across various sectors. With a commitment to innovation and quality, Broadcom is at the forefront of driving technological advancements that connect everything, from data centers to mobile devices.