Major Incident Commander

A Major Incident Commander in the IT Service Delivery department leads the operational response to high-severity IT disruptions, ensuring stability and safeguarding patient care through 24x7 monitoring. This role involves coordinating bridge calls, refining outage communications, and overseeing the continuous improvement of incident management practices, including RCA analysis and playbook updates. The position requires advanced facilitation skills and the ability to mentor teams while exercising incident command authority during critical events.