Major Incident Lead

InterSystems(10 days ago)

HybridFull TimeSenior$119,742 - $161,774 (estimated)Site Reliability

About this role

The Major Incident Lead — Site Reliability on the Managed Services team leads response to high-severity, customer-impacting incidents across InterSystems’ managed services platforms, acting as Incident Commander to restore service and coordinate stakeholders. The role operates within an SRE-aligned service model that prioritizes reducing customer impact using SLIs/SLOs and drives continuous reliability improvements through post-incident reviews. It supports platform resilience and customer trust in a 24x7, regulated environment.

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Required Skills

Incident Management
Incident Command
Postmortems
Root Cause
SRE Principles
Availability Engineering
SLA Management
Stakeholder Management
Communication
Cloud Platforms

+6 more

Qualifications

Bachelors or Masters degree in Computer Science, Engineering, or related technical field

About InterSystems

intersystems.com

InterSystems is a global software company that builds high-performance, cloud-first data platforms and healthcare information systems. Its products (including InterSystems IRIS, HealthShare, and TrakCare) help organizations integrate, manage, and analyze data from disparate sources so it’s clean, AI-ready, and actionable. The company emphasizes interoperability, real-time analytics, and enterprise-grade scalability and reliability for sectors such as healthcare, finance, and logistics. Customers rely on InterSystems for fast transaction processing, robust data integration, and solutions for clinical workflows and health information exchange.

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