Major Incident Manager / Outage Manager

The Major Incident Manager / Outage Manager is responsible for leading the response to high-impact incidents, ensuring minimal disruption to business operations and maintaining clear communication with stakeholders throughout the incident lifecycle. This role requires coordinating with IT teams, business units, and external vendors to resolve issues efficiently while adhering to established incident management policies and procedures. The position demands strong problem-solving skills, IT service management expertise, and the ability to work under pressure in a 24x7 rotating shift model.