Major Incident Manager
Fiserv(3 days ago)
Berkeley Heights, New JerseyOnsiteFull TimeSenior$90,000 - $144,000Information Technology
Apply NowAbout this role
A Major Incident Manager at Fiserv oversees and coordinates the response to major IT incidents, ensuring timely service restoration and thorough post-incident reviews. The role involves working closely with various teams, utilizing incident management tools, and improving incident handling processes.
Required Skills
- Power BI
- Excel
- PowerPoint
- Teams
- ServiceNow
- Splunk
- Dynatrace
- ThousandEyes
- Moogsoft
Qualifications
- 4+ years in Major Incident Management
- Proficiency with Command Center technologies and software
- Experience with MS Office Tools and ServiceNow
- ITIL Foundation certification
- Knowledge of funding and settlement processes
- Understanding of IT infrastructure components
About Fiserv
fiserv.comFiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
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