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Major Incident Manager at MKS Instruments - ApplyBlast

Major Incident Manager

MKS Instruments

3 months ago

3.8 on Glassdoor

Gurgaon, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Major Incident Manager oversees the lifecycle of critical IT outages, acting as the central coordinator to ensure timely resolution and minimal business impact. The role involves leading technical bridge calls, managing stakeholder communication, and driving post-incident reviews to improve processes. Candidates must possess strong leadership skills and deep familiarity with ITIL frameworks and ITSM tools.

Responsibilities

Manage the full lifecycle of major incidents from detection to resolution
Lead technical bridge calls and coordinate with cross-functional teams
Provide regular status updates to stakeholders during critical outages
Document incident timelines and drive post-incident root cause analysis
Identify process gaps and recommend improvements to incident handling procedures

Skills

Qualifications

Bachelor's degree in IT or Computer ScienceITIL Foundation certification

About MKS Instruments

mks.com

Headquarters

Andover, Massachusetts, United States

Company Size

10001+ employees

Founded

1961

View Profile

MKS provides instruments, systems, subsystems and process control solutions that measure, monitor, deliver, analyze, power and control critical parameters of advanced manufacturing processes.