Major Incident Manager

The Major Incident Manager serves as the single point of contact for resolving P1 and P2 major incidents for the Magellan UK region, ensuring rapid service restoration and minimizing business impact within agreed SLAs. This role involves driving bridge calls, facilitating quick resolutions, and communicating effectively with business managers, suppliers, and stakeholders at all levels. The position requires managing incident reviews, reporting metrics, and collaborating with Problem Management for root cause analysis.