Major Incident Manager

The Major Incident Manager leads major issue management and supports triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar for the Indian Health Service's Electronic Health Records Modernization program. This role ensures the stability and availability of the PATH (Oracle Cerner Millennium) environment by coordinating responses to high-severity incidents and maintaining operational readiness. The position requires working non-standard hours, including evenings, weekends, and holidays, to support 24/7 operations.