Major Incident Senior Analyst

The Major Incident Senior Analyst serves as a cornerstone of the global Services business resilience strategy, owning the end-to-end management of Major Incidents, Cyber Events, and Operational Risk Events. Acting as a critical bridge between business and technology, the role involves leading incident command, facilitating rapid escalation, and driving swift resolution to protect client experience and operational integrity. The position requires strong stakeholder leadership, exceptional communication skills, and the ability to navigate high-pressure scenarios with agility.