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Managed Payroll Specialist at OneSource Virtual - ApplyBlast

Managed Payroll Specialist

OneSource Virtual

17 days ago

4.2 on Glassdoor

Derry, Northern Ireland, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Managed Payroll Specialist provides full-service payroll processing and expert support for high-level managed payroll customers, acting as a client advocate to solve and triage inquiries via the OneSource ticketing system. This role involves managing customer escalations, performing root cause analysis, and maintaining standard operating procedures to ensure service level agreements are met. The specialist serves as the main point of contact for payroll deployments, client transitions, and ongoing payroll processing issues.

Responsibilities

Process full service payroll for high level managed payroll customers
Triage customer inquiries and resolve payroll processing issues via ticketing system
Conduct root cause analysis and implement remedial procedures to close identified gaps

Skills

Qualifications

CIPP Certified Payroll Professional certification

About OneSource Virtual

onesourcevirtual.com

Headquarters

Irving, Texas, United States

Company Size

501-1000 employees

Founded

2008

View Profile

OneSource Virtual (OSV) is the only Workday-exclusive partner, combining patented in-tenant technology with expert-managed services for payroll, benefits, earned wage access, and finance and accounting. Trusted by more than 1,500 Workday customers, OSV handles end-to-end payroll administration, tax filing, benefits administration, managed accounts payable, and employee financial well-being solutions — all processed directly within a customer's Workday tenant. OSV has been exclusively focused on Workday since 2008, serving as a deeply integrated partner for HR, finance, and payroll operations.