Managed Services Analyst II

GHX(22 days ago)

RemoteFull TimeMedior$39,420 - $49,000Customer Support

About this role

The Managed Services Analyst II at GHX supports internal teams and external customers by helping them successfully use GHX products and services. The role focuses on delivering high-quality customer assistance while supporting administrative processes that contribute to team objectives. It operates in a structured environment with defined service standards and requires strong integrity and attention to detail.

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Required Skills

Customer Support
Case Management
Email Support
Phone Support
Issue Escalation
Documentation
KPI Tracking
Quality Assurance
Process Adherence
Microsoft Office

+6 more

Qualifications

High School Diploma

About GHX

ghx.com

GHX (Global Healthcare Exchange) provides healthcare supply chain, data, and technology solutions to providers, suppliers, and government organizations worldwide. Its cloud platform automates procure-to-pay and order-to-cash workflows, centralizes master data (Unified Data Core), manages UDI and pricing alignment, and streamlines materials, inventory, and logistics. GHX also delivers analytics and business intelligence to increase visibility, improve decision-making, and drive operational efficiency and cost reduction across the healthcare supply chain. Customers rely on its industry-specific integrations, data normalization, and networked services to reduce manual processes and improve supply chain performance.