Managed Services Client Delivery Manager
NTT DATA,(11 months ago)
About this role
The Senior Managed Services Client Delivery Specialist is an experienced subject-matter expert responsible for overseeing end-to-end delivery of managed services contracts for medium to large, often multi-site clients. The role focuses on client relationship stewardship, contract governance, and ensuring service delivery meets contractual SLAs and quality standards. It works cross-functionally to protect contract profitability and drive continuous improvement and client satisfaction.
Required Skills
- Service Delivery
- Client Management
- Contract Management
- Project Management
- Incident Management
- Stakeholder Communication
- Financial Management
- ITIL
- Cloud Infrastructure
- Security
+3 more
Qualifications
- Bachelor's Degree in Information Technology or Business or related field
- ITIL Certification (preferred)
- PMP Certification (preferred)
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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