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Managed Services Manager with German at Hewlett Packard Enterprise - ApplyBlast

Managed Services Manager with German

Hewlett Packard Enterprise

13 days ago

4.8 on Glassdoor

Sofia, Sofia, Bulgaria

Hybrid

Full Time

Manager

0 applicants

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About this role

The Managed Services Manager provides Day 2 operations support for Intelligent Operations customers, working closely with the Customer Experience Manager to ensure customer satisfaction and service delivery. The role involves leading small project planning, managing SLA/SLO attainment, and coordinating incident management processes. This position requires strong business, program, and analytical skills to drive outcomes and support enterprise clients.

Responsibilities

Drive customer satisfaction and oversee SLA/SLO attainment
Manage incident bridge/war rooms and coordinate major incidents
Create account support plans and conduct Day 2 delivery audits

Skills

Qualifications

PMPPrince2ITIL

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.