Zoom
This role serves as the primary technical advisor for enterprise Managed Services Operations accounts, owning the ongoing technical relationship and driving continuous optimization for Zoom Contact Center and Zoom Virtual Agent deployments. The position involves leading technical reviews, executing day-two configurations, designing conversational AI bots, and managing escalations to ensure customers extract measurable value from the platform. Success in this role requires deep expertise in cloud contact center technologies and strong collaboration with internal engineering and product teams.
Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Zoom.
35% above the average for this role
Zoom introduces an AI-powered office suite, says AI avatars for meetings arrive this month
2 days ago