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Managed Services Operations Manager at Logicalis - ApplyBlast

Managed Services Operations Manager

Logicalis

1 month ago

Remote

Full Time

Manager

0 applicants

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About this role

This role leads 24x7x365 Managed Services delivery for a designated operational scope, ensuring accountability for people leadership, service performance, operational governance, and customer outcomes. The position involves overseeing service performance across technical and operational functions, managing workforce planning, and driving process improvements to enhance service quality and technical health. The manager serves as the operational escalation leader for complex issues and partners with stakeholders to align delivery with customer priorities and business goals.

Responsibilities

Lead 24x7x365 Managed Services delivery and operational governance
Manage technical teams and oversee service performance using KPIs
Drive process improvement and ensure operational readiness for new services

Skills

Qualifications

ITIL Foundation certification

About Logicalis

logicalis.com

Headquarters

Maidenhead, England, United Kingdom

Company Size

5001-10000 employees

Founded

1998

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Partner with Logicalis for targeted IT solutions that enable your business to succeed in a digital-first world. From assessment to managed IT services, we have a blueprint for your success.