Manager, Access Training & Quality

The Manager, Access Training & Quality provides enterprise leadership and oversight for training, quality assurance, and knowledge management across the UChicago Medicine Access Center and ambulatory front desk operations. This role involves developing standardized training programs, quality assurance frameworks, and performance calibration processes to drive operational excellence and a consistent patient experience. The position offers direct leadership and coaching for Training & Quality Consultants while partnering with ambulatory and Access Center leaders to advance continuous improvement.