Manager, Account Management, SME & Growth

Airwallex(1 month ago)

HybridFull TimeManager$109,795 - $144,321 (estimated)SME & Growth Business

About this role

The Manager of Account Management, SME & Growth at Airwallex leads a customer management team focused on enhancing customer satisfaction, product engagement, and business growth among existing clients. This role involves managing team operations, optimizing customer service processes, and executing strategies for transaction growth and client retention. The manager will also collaborate across departments to identify client needs, provide actionable insights, and ensure compliance while driving continuous improvement in service delivery. The ideal candidate brings a strong background in customer success, team leadership, and the financial technology sector.

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Required Skills

团队管理
流程建设
客户服务
自动化工具
跨部门协作
运营策略
绩效管理
人才培养
客户满意度
风险识别

+6 more

Qualifications

全日制本科及以上学历
3 年以上客户服务 / 客户成功 / 客户运营相关经验
有团队管理或项目负责人经验

About Airwallex

www.airwallex.com

Airwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.