Manager, Account Management, SME & Growth

The Manager of Account Management, SME & Growth at Airwallex leads a customer management team focused on enhancing customer satisfaction, product engagement, and business growth among existing clients. This role involves managing team operations, optimizing customer service processes, and executing strategies for transaction growth and client retention. The manager will also collaborate across departments to identify client needs, provide actionable insights, and ensure compliance while driving continuous improvement in service delivery. The ideal candidate brings a strong background in customer success, team leadership, and the financial technology sector.