Manager Analytics & Metrics - Customer Success

The Manager Analytics & Metrics - Customer Success role leads a team of data analysts to enhance how Customer Success measures impact, predicts risk, and drives action across the post-sales lifecycle. This position involves defining KPI frameworks, building robust data pipelines and dashboards, and delivering executive-ready insights to support business decisions. The role requires strong people leadership, technical expertise in data analytics, and close collaboration with Customer Success, Sales, Product, and Finance teams.