Manager, Buyer & Case Support

The Manager, Buyer & Case Support leads the Tier 3 support team to deliver exceptional one-to-one support for Etsy's most valuable buyers, focusing on improving the customer experience and operational efficiency. This role involves developing support specialists, optimizing workflows, and collaborating with internal partners and outsourcing vendors to meet key customer experience goals. The position requires strategic leadership in managing escalations, training, and quality assurance while driving continuous improvement in buyer satisfaction.