Manager, Call Center
Altais(1 month ago)
About this role
The Call Center Manager at Altais leads the organization’s call center operations supporting a network of physician-led organizations across California. The role is focused on providing structure for incoming customer and patient communications (telephonic, email, EpicLink, and portals) to improve the healthcare experience for physicians and patients.
Required Skills
- Call Center Management
- Workforce Management
- IVR
- CRM
- EpicLink
- Patient Portals
- Forecasting
- Staffing
- HIPAA Compliance
- Communication
+2 more
Qualifications
- Bachelor's Degree
About Altais
altais.comAltais is a physician-led healthcare provider network offering compassionate, affordable, and connected care across California. Find care today.
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