Manager / Career Level 7

This role involves leading the end-to-end design, development, and implementation of cloud contact center solutions using Amazon Connect and AWS services. The position requires engaging with senior stakeholders to define business cases, execute vendor assessments, and articulate transformation roadmaps for clients. It also includes managing project delivery, driving innovation through reusable assets and proofs-of-concept, and supporting pre-sales activities. The role focuses on building scalable, secure contact center environments and fostering a high-performance culture through practice and people development.