Manager, Claims Operations

As a Manager, Claims Operations at USAA, you will oversee employee teams responsible for investigating, evaluating, and negotiating member claims. You will drive operational risk management, regulatory compliance, and process improvements while coaching staff to align with enterprise strategies. This role focuses on optimizing productivity, handling escalations, and leading organizational changes within property and casualty claims. The position requires managing workload volumes, staffing needs, and ensuring consistent adherence to industry policies and procedures.