ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Manager, Client Engagement at Philips - ApplyBlast

Manager, Client Engagement

Philips

2 days ago

3.8 on Glassdoor

Remote

Full Time

Manager

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Manager, Client Engagement leads a team responsible for handling escalations from manufacturer clients' field sales teams and driving cross-functional resolution of underlying issues. This people leadership and operations improvement role focuses on preventing escalations as AI takes over more ticket triage and resolution. The position reports to the VP, HCP Engagement and collaborates closely with Client Success, Operational Excellence, Strategic Operations, and Product teams.

Responsibilities

Lead and develop a team of Client Engagement professionals
Own ticket performance metrics and AI agent quality assurance
Drive cross-functional resolution of recurring client escalations

Skills

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.