Manager, Client Experience Resolution & Optimization (CERO)
Judi Health
About this role
The Manager of Client Experience Resolution & Optimization leads the intake, triage, and resolution process for client-impacting issues within Client Services. This role establishes governance for intake workflows, ensures issues are accurately validated and routed, and drives consistency in how Client Services manages and resolves operational challenges.
Skills
Qualifications
About Judi Health
judi.healthJudi Health and Capital Rx deliver unified pharmacy and medical benefit management for employers, unions, health systems, and government programs. Capital Rx provides transparent, member-focused PBM solutions while Judi Health’s Judi® platform integrates pharmacy, medical, vision, and dental benefits into a single coordinated system. Together they support millions of plan members, aiming to simplify benefit administration, improve member experience, and control costs.
Recent company news
Business WireJudi Health’s Capital Rx Surpasses Five Million Contracted PBM Lives as America’s Largest Employers, Unions, and Leading Health Systems Evolve Their Health Benefits Strategies
Jan 12, 2026
Fierce HealthcareJudi Health unveils launch of advisory firm, the Judi Group
1 month ago
PR NewswireCapital Rx Announces Funding Round of $400M to Accelerate AI-Powered Health Benefits Platform; Rebrands as "Judi Health" to Reflect Expansion Beyond Pharmacy
Sep 23, 2025
NBACharlotte Hornets And Judi Health™ Launch Multi-Year Partnership Highlighted By Jersey Patch Designation
Sep 24, 2025
MobiHealthNewsCapital Rx scores $400M, rebrands as Judi Health
Sep 24, 2025
About Judi Health
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Judi Health.
Salary
$120k – $150k
per year