Manager, Client Experience
Personalis, Inc(1 month ago)
About this role
The Manager, Client Experience at Personalis oversees clinical diagnostic communications and physician support for the molecular laboratory, ensuring effective client service and departmental strategy. This role plays a crucial part in maintaining high-quality service through supervision and development of policies while coordinating with various operational teams.
Required Skills
- Client Experience
- Team Management
- Operational Efficiency
- Clinical Support
Qualifications
- Bachelor’s Degree
About Personalis, Inc
personalis.comPersonalis is a genomics company focused on transforming the active management of cancer through comprehensive tumor and immune profiling. They deliver high‑resolution sequencing assays and proprietary bioinformatics — including whole‑exome and transcriptome sequencing, immune repertoire and HLA typing, and neoantigen discovery — to generate clinically actionable insights. Their products and services support precision oncology and immunotherapy development, enabling biomarker discovery, patient stratification, monitoring, and companion‑diagnostic research for pharma, diagnostic labs, and academic centers. Personalis emphasizes validated laboratory workflows and scalable informatics to produce accurate, regulatory‑grade data that accelerate clinical trials and personalized treatment decisions.
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