JAMS, Inc.
The Manager, Client Experience is responsible for maintaining JAMS facilities to enhance the client experience and meet the needs of internal and external clients. This role involves partnering with the National Facilities Team to support the design, construction, and upkeep of Resolution Centers, while coordinating with management on budgets, events, and facility-related improvements. The position also provides primary support on strategic initiatives and complex projects involving facility efforts.
Headquarters
Irvine, California, United States
Company Size
501-1000 employees
Founded
1979
JAMS is a leading provider of mediation, arbitration and other alternative dispute resolution (ADR) services that helps businesses and individuals resolve legal disputes efficiently and impartially. It administers complex commercial, employment, construction, healthcare and class/mass‑tort matters through a nationwide and international panel of experienced neutrals, including former judges and senior attorneys. JAMS offers case management, hearing facilities, online dispute resolution tools, and customized procedures to reduce time and cost compared with litigation. Clients and law firms rely on JAMS for its deep roster of neutrals, administrative support, and emphasis on neutrality and cost‑effective outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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