Manager, Client Services - SMB

Global Relay(10 days ago)

Vancouver, British Columbia, CanadaOnsiteFull TimeSenior$100,000 - $130,000Customer Support

About this role

Global Relay is a company specializing in enterprise information archiving and compliance solutions with a focus on cloud storage, surveillance, eDiscovery, and analytics. They emphasize innovative work environments, diversity, and employee impact.

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Required Skills

Customer Support
Leadership
Support Metrics
SaaS
Technical Support
Team Management
Incident Management
Knowledge Base
Client Relations
Support Processes

About Global Relay

globalrelay.com

Global Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.

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