Manager, Client Services

Global Relay(1 day ago)

Vancouver, British ColumbiaOnsiteFull TimeManager$100,000 - $130,000Customer Support

About this role

Global Relay is a company specializing in enterprise information archiving, surveillance, eDiscovery, and analytics solutions for highly regulated firms. They value innovation, diversity, and making an impact through technology. The role involves leading customer support teams in a fast-paced, technical environment, with opportunities for growth and professional development.

View Original Listing

Required Skills

Customer Service
Leadership
SaaS Support
Technical Support
Team Management
Incident Management
Knowledge Base
Client Relations
Support Metrics
Troubleshooting

About Global Relay

globalrelay.com

Global Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.

View more jobs at Global Relay →