Stord
The Manager, Customer Support will lead a team of Support Associates and Specialists at Stord, a leading consumer experience logistics company. This role focuses on driving operational rigor, analyzing performance data, and optimizing support workflows to ensure timely and high-quality case resolution for clients. The leader will own response time performance, manage KPIs, and act as a liaison between support and internal operational teams.
Headquarters
Union City, Georgia, United States
Company Size
1001-5000 employees
Founded
2015
Stord offers fulfillment, warehousing, and transportation for DTC and B2B, plus the integrated software you need to provide your end consumers with the best pre-purchase and post-delivery consumer experience. No matter your product, Stord is ready to power your commerce.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Stord.
Stord didn’t post a salary, so this is our estimate from similar listings.
15% above the average for this role