Manager, Collections Vendor Management

The Manager, Collections Vendor Management supports the Centralized Collections business unit by overseeing the day-to-day performance and compliance of outsourced collection activities for various financial products. This role involves managing vendor relationships, ensuring call quality assurance, and driving process improvements to achieve targeted delinquency goals while minimizing losses. The position requires strong communication skills in English and French, along with advanced proficiency in Microsoft Excel and a deep understanding of consumer lending and collections strategies.