Manager, Continuous Improvement

The Manager, Continuous Improvement at Insignia Financial drives meaningful change across process, technology, reporting, procedures, and training within the Customer Resolutions and Product Remediation functions. This highly visible role partners across the business to uplift operational maturity, strengthen regulatory compliance, and embed customer-centric practices for sustainable improvements. The position focuses on delivering practical initiatives that enhance remediation and complaints management, ensuring measurable benefits and sustained operational adoption.