Manager Conversational AI Design

This role is responsible for designing, optimizing, and governing the conversational content and prompt architecture that powers AI-enabled member self-service. The role translates complex healthcare, insurance, benefits, and operational terminology into clear member language and influences model behavior through grounded prompt design, conversational examples, testing, feedback, monitoring, and continuous refinement. The role partners with various teams to ensure conversations are understandable, accurate, trusted, accessible, and aligned to product outcomes and organizational standards.