Manager, Customer Analytics & Workforce Optimization
American Success(6 days ago)
About this role
AES is seeking a Manager of Customer Analytics & Workforce Optimization to lead analytics, forecasting, and workforce planning for customer operations across various channels. The role involves driving operational excellence, delivering insights, and building a high-performing team to enhance customer experience and operational resilience.
Required Skills
- Forecasting
- Data Analysis
- Predictive Modeling
- Power BI
- SQL
- Excel
- Workforce Management
- Operational Strategy
- Performance Management
- Analytics
Qualifications
- Bachelor’s degree in Analytics, Statistics, Data Science, Operations Management, Industrial Engineering, Business
About American Success
aessuccess.orgAmerican Education Services is a national leader in providing quality customer service to millions of student loan borrowers
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